CiviCRM is the first open source and freely downloadable constituent relationship management solution. CiviCRM is web-based, open source, internationalized, and designed specifically to meet the needs of advocacy, non-profit and non-governmental groups.

CiviCRM: A Free and Open Source eCRM Solution 

CiviCRM is a powerful contact, fundraising and eCRM system that allows you to record and manage information about your various constituents including volunteers, activists, donors, employees, clients, vendors, etc. Track and execute donations, transactions, conversations, events or any type of correspondence with each constituent and store it all in one, easily accessible and manageable source.

Why CiviCRM?

01.Unified view of every constituent. Store information about individuals, organizations and households and your interactions with them.

02.Designed for the social sector. CiviCRM was designed from the ground up for non-governmental organizations that engage in advocacy, community and political organizing, and non-profit work.

03.Seamless integration with your web site. CiviCRM integrates directly into popular open source CMS packages, including Drupal and Joomla, providing a streamlined user experience.

04.Internationalized & Localized. CiviCRM was built from the ground up as a product intended to be used globally. It can store data in many localized formats and supports most languages.

CiviCRM Features 

01.Store, manage, and categorize an unlimited number of contact records. Create relationships between contacts and organizations, households, or any other custom relationship type.

02.CiviCRM is designed to be easily tailored and customized to meet your organization's needs. Create custom data fields for searching or categorization.

03.Create integrated e-commerce ready donation, membership, and event registration pages for your organization, and track your income from each page.

04.Stay in touch with your supporters via manageable direct e-mail marketing newsletters, with automated response tracking, subscribing, and opt-out functions.

05.Manage your organization's events, including automated event registration for attendees. Sell tickets to events directly through your web site!

Key Features in Detail

• Segmentation Tools. Use groups, simple and searchable tags, and/or relationships to segment constituents.
• Extensive Configurability. CiviCRM is highly configurable, allowing you, in most cases, to configure it to work with your existing business processes. Unlimited locations, addresses, phone numbers, emails and custom data fields allow most unique needs to be met.
• Internationalization & Localization. CiviCRM can store CRM data in many localized formats and supports most languages, currently including Brazilian Portuguese, German, Polish and Spanish.
• Contacts. Store common nonprofit contact data (individuals, organizations, and households) that support donor management, case management, voter, and advocacy applications.
• Relationships. Understand the relationships between any two contacts with standard (volunteer, employer, head of household) relationships or create your own unique custom relationship types.
• Activities. Record standard activities (phone call, meeting, email) for any contact or create your own custom activities that meet your needs. 
  
• Smart Groups. Create smart groups based on any search criteria or create standard groups that are simply lists of contacts. The membership of a smart group changes automatically according to that moment's search results.
• Custom Data. Create unlimited custom data fields in virtually any format, including radio buttons, drop-down menus, etc. All custom fields are searchable and can define a smart group.
• Support Multi-site Organizations and Networks. Centrally store data across multiple organizations or web sites.
• Import and Export Functionality with De-duping. Import functionality intelligently maps CiviCRM fields to imported data and checks for duplicates based on user-defined criteria.
• Permissions. With Drupal integration, access to certain groups of contacts can be limited to specific users, offering a way for volunteers to manage small portions of a larger CiviCRM database.
• Website Integration. CiviCRM is integrated with both Drupal and Joomla/Mambo. Web site registrations automatically become CiviCRM records and individuals can maintain their own CRM record. Offerings like CivicSpace 0.8.2 integrate e-mail blasts, event, volunteer and petition functionality with CiviCRM.
• Application Programming Interface (API). CiviCRM offers a fully documented API exposing all major functionality. For instance, you can search the database, register interactions with constituents, create or update contact information, etc. This allows CiviCRM to realistically be a central repository of virtually any nonprofit's CRM information.